Shipping policy
Shipping Policy
Shipping & Delivery
We ship worldwide from our base in Australia. Every order is carefully packed and dispatched with intention because quality begins before it reaches your hands.
Processing Time
Orders are typically processed within 1–2 business days.
During product launches or peak periods, please allow an additional 1–2 business days.
Once shipped, you’ll receive a confirmation email with your tracking number.
Domestic Shipping (Australia)
-
Standard Shipping: 2–5 business days
-
Express Shipping: 1–3 business days (where available)
Shipping is calculated at checkout based on your location and selected service.
International Shipping
We currently ship to select international destinations.
-
Standard International: 5–12 business days
-
Duties & Taxes: International orders may be subject to customs fees or import taxes. These are the responsibility of the customer.
Note: Shipping timeframes are estimates and may vary due to courier delays, customs processing, or regional disruptions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
If you haven’t received your tracking info within 3 business days of purchase, please contact us at info@vonflux.com
Delivery Issues
We are not responsible for lost or stolen packages marked as delivered by the carrier.
If this occurs, please contact the shipping provider directly. We’ll do our best to assist where possible.
Free Shipping
We offer free standard shipping on all Australian orders
Preorders & Product Drops
Occasionally, new launches may be offered as preorders or fulfilled in waves. If this applies, it will be clearly stated on the product page and at checkout.