Q: Where do you ship?
A: We ship across Australia and to select international destinations. Every order is dispatched directly from our facility and handled with care to ensure it arrives in perfect condition.

Q: How long will my order take to arrive?
A: Once placed, your order will be processed within 1–2 business days.

Australia: Standard delivery typically arrives within 2–7 business days, depending on your location.
International: Most orders arrive within 7–14 business days. Please note, customs processing may extend delivery times.

Q: How much does shipping cost?
A: We’ve kept it simple. Standard shipping is free and available within Australia, while international rates are calculated at checkout for full transparency.

Q: Do you offer express shipping?
A: Yes. If you need your order faster, express options are available at checkout so you can enjoy your pieces sooner.

Q: How do I track my order?
A: The moment your order leaves our warehouse, you’ll receive a confirmation email with a secure tracking link so you can follow your package every step of the way.

Q: Will I need to pay customs or import duties?
A: For international deliveries, customs fees or import duties may apply depending on your country’s regulations. These charges are collected by your local authority and are the responsibility of the customer.

Q: What is your return policy?
A: We want you to love your VON pieces. If something isn’t quite right, you may return unworn, unwashed items with tags still attached within 30 days of delivery for a full refund or store credit.

Q: What condition should my item be in to qualify for a return?
A: All returned items must be unworn, unwashed, and include original tags. Each item is carefully inspected by our team, and VONFLUX reserves the right to make the final decision on whether a return or exchange can be approved.

Q: Can I exchange my item for a different size or colour?
A: Absolutely. Exchanges are free and simple if the size or colour you need is available, we’ll send it out once your return is received.

Q: How do I start a return or exchange?
A: Just reach out to us at info@vonflux.com with your order number. Our team will guide you through the process and provide a prepaid return label (for Australian orders).

Q: Do you cover return shipping?
A: For orders within Australia, we provide a prepaid return label for exchanges. For refunds, the cost of return shipping may be deducted from your refund. International customers are responsible for return shipping costs.

Q: When will I receive my refund?
A: Once we receive your return, please allow 5-10 business days for your refund to be processed. You’ll be notified by email as soon as it’s complete.

Q: What items are non-returnable?
A: To keep things fair for everyone, we cannot accept returns on items that are worn, washed, or missing original tags and packaging.

Q: Can I return sale or discounted items?
A: Sale and discounted items are final sale and not eligible for return or exchange. We encourage you to check our sizing guide carefully before purchasing.

Q: How does the Flux Tee fit?
A: The Flux Tee is designed with a slim, athletic fit, streamlined through the chest and shoulders, with just the right amount of stretch for unrestricted movement. It’s engineered to look sharp in and out of the gym.

Q: Should I size up or down?
A: We recommend ordering your usual size for a tailored athletic fit. If you prefer a more relaxed look, consider sizing up.

Q: Do you offer a size guide?
A: Yes. You’ll find a detailed size chart on each product page to help you choose the right fit with confidence.

Q: What sizes are available?
A: The Flux Tee is available in sizes S–XXL, covering a full range of athletic builds. As we expand our collections, more sizing options will be introduced.

Q: What if my size doesn’t feel right?
A: No stress! If the fit isn’t perfect, you can easily exchange it for another size (subject to availability) within 14 days of delivery.

Q: What makes the Flux Tee different?
A: The Flux Tee is engineered for versatility, breathable mesh ventilation, four-way stretch, and quick-drying fabric combine to keep you comfortable during training and refined enough for everyday wear. It’s not just activewear it’s a lifestyle essential.

Q: What materials do you use?
A: Each Flux Tee is crafted from a premium blend of performance fabrics chosen for durability, comfort, and movement. This balance ensures the shirt keeps its shape, feel, and performance wash after wash.

Q: How should I care for my Flux Tee?
A: To preserve its fit and performance:

• Machine wash cold with similar colors
  
• Do not bleach
  
• Tumble dry low or hang to dry for best results
  
• Cool iron only if needed
  
• Avoid fabric softeners, as they can reduce moisture-wicking performance
  

Q: Will my shirt shrink or lose its shape?
A: The Flux Tee is pre-shrunk and designed to retain its fit. Following the care instructions will help ensure it looks and performs like new for years to come.

Q: Is the fabric sustainable?
A: Our focus is on premium quality, longevity, and conscious production. By creating pieces that last, we reduce the cycle of fast fashion and encourage a more sustainable wardrobe.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely to protect your information.

Q: Is my payment information safe?
A: Absolutely. VON uses industry standard encryption and secure checkout, so your details remain protected at all times.

Q: How do I know my order went through?
A: Once your order is placed, you’ll receive a confirmation email right away. As soon as it ships, you’ll also receive a tracking link so you can follow your package from us to you.

Q: Can I make changes to my order after it’s placed?
A: We begin processing quickly, but if you need to update your shipping address or adjust your order, please email us at info@vonflux.com as soon as possible. We’ll do our best to accommodate before your order ships.

Q: I never received my order confirmation, what should I do?
A: Please check your spam or promotions folder first. If you still can’t find it, contact our support team and we’ll resend your confirmation.

Q: How do I contact customer support?
A: You can reach us anytime at info@vonflux.com. Our team is here to assist with sizing, orders, or any other questions you may have.

Q: What if I receive a defective or incorrect item?
A: We hold ourselves to the highest standards. If your order arrives damaged or incorrect, please contact us immediately and we’ll make it right with a replacement or refund.

Q: Do you offer gift cards?
A: Yes, digital gift cards are available and make a great way to share the VON experience with someone special.